Customer Service
ESTIMATED SHIPPING TIME
All orders will take 1-3 business days to process and pack for shipment.
WORLDWIDE SHIPPING
We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.
CUSTOMS FEES
International orders may be subject to import duties and taxes, which are applied once a shipment reaches your country.
Pango will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email support@pangocarry.com
RETURNS
If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a refund.
If you simply changed your mind or wish to return an unwanted gift, please contact support@pangocarry.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. Return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition.
EXCHANGES
We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition. Please reach out to support@pangocarry.com to make the switch.
ORDER TRACKING
You can find your tracking number two ways:
1. Check the shipping confirmation email we sent you. The email will contain a tracking link if there’s one available.
2. If that doesn’t work (sometimes tracking is slow to update and courier sites often have tracing issues): Email support@pangocarry.com and quote your order number/customer reference number.
ORDER DIDN'T ARRIVE
Tracking and delivery notices are VERY often inaccurate. Please allow a day or two after a package is marker delivered for it to show up. 99% of the time the package shows up within 2 days.
If your order doesn’t arrive within the maximum estimated timeframe we’ll send out a replacement. Simply email us at support@pangocarry.com